Terms of Use


1. Information about the contractor
2. Information about order process, possibility of correction, contract shot
3. Information on contract storage, contract language
4. Price information
5. Delivery area information
6. Information on delivery / provision
7. Payment method information
8. Information on payment and due date
9. Information about the existence of a statutory right of withdrawal
10. Retention of title
11. Information about warranty rights
12. Information about service and complaints
13. Limitation of liability
14. Information on dispute resolution and arbitration board
15. Choice of law, place of jurisdiction


The following terms and conditions and customer information apply to all customers who, as end users, wish to order products from our range via the webshop www.heimatschatz.de. The current version at the time of the conclusion of the contract shall apply. Agreements made with the customer in individual cases take precedence.
2.Info about contractor
Provider and contractual partner is
Musical Instruments Matthias Petroll
Owner: Matthias Petroll
Marktplatz 5
65183 Wiesbaden
0611 370744

3. Info about order process, correction possibility and contract conclusion

The product presentations in the webshop are for your information only. If you would like to purchase a product from our range, place the desired item(s) in the virtual shopping cart without obligation. You can call up the contents of the shopping cart at any time by clicking on the “Show shopping cart” button, change the desired number of goods (click on the column with number) or remove individual products from the shopping cart.
You initiate the ordering process by clicking the “Proceed to checkout” button. In the first step you will be asked to enter your contact information. In the second step you select a payment method offered by and desired by you. Input errors can be corrected using the usual keyboard, mouse and browser functions (e.g. “Back button” of the browser). If you click on the “Continue to step 3” button, you will be taken to the final overview page. Here you have the possibility to check all details once again, to change them, also via the “Back- function” of your internet browser, or to cancel the purchase completely.
You make a binding offer to enter into a contract by placing your order by clicking on the “Buy now” button. When the contract is concluded, i.e. becomes binding for both parties, depends, among other things, on how your purchase is to be processed and which payment method you select.
a) If you wish to pay by credit card, you will be asked to enter your payment details after submitting your order. A binding contract for both parties is concluded when you confirm your payment instruction by clicking on the respective button. After receipt of your order you will receive an automated email via heimatschatz.de, which is marked as order confirmation. This order confirmation is at the same time a confirmation of the previously completed contract.
b) If you choose as payment method Klarna / Sofort Überweisen, you will receive before delivery of the goods via the payment service provider by email an invoice. Upon receipt of this invoice, a binding contract is concluded for both parties.

4. Information about contract text, contract language

Before you send your order, you can print out the order data including these GTC and customer information via the print function of your Internet browser or save it electronically.
The text of the contract, i.e. these terms and conditions, your individual order data and our declaration of acceptance, are not stored separately by us, i.e. they are not accessible to you in this respect. However, after receipt of your order, we will send a separate email containing these GTC including customer information as well as the cancellation policy(ies) and the model cancellation form to the email address you have provided. We recommend that you save or print these documents.
Only the German language is available for the conclusion of the contract. Contracts are concluded in the German language.

5. Information about prices and shipping costs

The prices in the webshop are prices in EURO. They include the statutory value added tax.
If you wish to have the goods shipped, we will charge shipping costs in addition to the stated prices for delivery. The amount of shipping costs will be clearly displayed to you several times during the ordering process.
If you want to pick up the ordered products in our store, there are no shipping costs.

6. Delivery area information

We deliver only within Germany. Delivery abroad is possible after prior consultation of the delivery conditions and costs.

7. Delivery and deployment information

Unless otherwise stated in the product description, our products are ready for immediate shipment; the delivery will be made immediately, at the latest on the 3rd working day after receipt of the order. If you wish to pick up the products, the ordered goods will be ready for pickup in our store no later than the third business day. Please refer to our homepage for our store opening hours.
We usually deliver via the following service providers: GLS
If the ordered product is exceptionally not available permanently, because we are not supplied with this product by our supplier without our own fault and the product is also not available elsewhere, we can withdraw from the contract. In this case, we will inform you immediately and, if applicable, reimburse you immediately for any consideration already paid.

8. SInformation about the available payment methods

If you would like to purchase items via our webshop, the payment methods “Sofort Überweisung/ Klarna” and credit card are currently available.

9. Information about the due date and terms of payment

If you choose an electronic payment method where you are asked to enter the payment data or to make the payment immediately after your order (currently: credit card), the purchase price is due upon conclusion of the contract. The amount will usually be debited from your account 1-2 business days after the conclusion of the contract.
If you choose the payment method Sofort Überweisen / Klarna, the amount is due according to the payment terms of this payment service provider within 14 days after receipt of the goods.

10. Information on the existence of a right of withdrawal for consumers

Consumers are entitled to a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
The cancellation policy including cancellation form can be found under the button cancellation policy.

11. Retention of title

Until full payment of the purchase price, the delivered goods remain our property.

12. Information on warranty law

The statutory law on liability for defects shall apply. When concluding purchase contracts, these are the provisions of §§ 433 ff BGB.

13. Complaints, service

Complaints and questions about our products, but also other concerns we accept below the above contact details. You can also reach us by phone during our store opening hours.

14. Notes on battery disposal

In connection with the sale of batteries or the delivery of devices containing batteries, we are obliged to inform you of the following:

You are legally obliged to return used batteries as an end user. You can return used batteries, which we carry or have carried as new batteries in our range, free of charge to our shipping warehouse (shipping address). The symbols shown on the batteries have the following meaning:

The symbol of the crossed-out garbage can means that the battery must not be placed in the household garbage.

Pb = Battery contains more than 0.004% lead by mass.
Cd = battery contains more than 0.002 mass percent
Cadmium Hg = Battery contains more than 0.0005 mass percent mercury.

15. Limitation of liability

Apart from liability for material defects and defects of title, we shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence. We shall also be liable for the slightly negligent breach of essential obligations (obligations whose breach jeopardizes the achievement of the purpose of the contract) as well as for the breach of cardinal obligations (obligations whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the customer regularly relies), but in each case only for the foreseeable damage typical for the contract. We as the seller shall not be liable for the slightly negligent breach of obligations other than the aforementioned.

The limitations of liability of the preceding paragraph shall not apply in case of injury to life, body and health, for a defect after assumption of a guarantee for the quality of the product, in case of fraudulently concealed defects as well as in case of a statutory strict liability. Liability under the Product Liability Act shall also remain unaffected.

If liability is excluded or limited in accordance with the above paragraphs, this shall also apply to the personal liability of employees, representatives and vicarious agents.

16.Information on online dispute resolution, arbitration

The EU Commission provides an internet platform for the online settlement of disputes (so-called ODR platform). The ODR platform serves as a contact point for the out-of-court settlement of disputes in connection with contractual obligations arising from online sales contracts or online service contracts. The OS platform can be reached at the following link: www.ec.europa.eu/consumers/odr. Our email address is: info@musikinstrumente-petroll.de

We strive to settle any disputes arising from our contractual relationship amicably. We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board and do not participate in it.

17.Choice of law and place of jurisdiction

The contracts between us and the customer shall be governed by the laws of the Federal Republic of Germany, excluding the laws on the international sale of movable goods. The mandatory consumer protection provisions of the country in which the customer has his habitual residence are excluded from this choice of law.
If the customer is a merchant or a legal entity under public law or if the customer has no general place of jurisdiction in Germany, the place of jurisdiction for all disputes arising from this contract shall be the registered office of our company.